ONLINE CLASS MANAGEMENT PROBLEMS & SOLUTIONS

Online class management has been a new trend in the age of digital education growth since Covid-19 pandemic exploded. This education model has been largely developing all over the world for over twenty years. Universities have tried their best to make break-through in online education; however, they must encounter difficulties in the management quality. The purpose of the current study is to find out solutions to the better management of online classes. The study significantly contributes to the improvement of online class quality at universities. The qualitative research methodology was mainly applied to this study, including the use of questionnaire to survey students. The data was collected and analyzed to find out the results on the base of variables relationship. The outstanding novelty of the study results had positive impact on the effectiveness of online class management in terms of (1) students’ interaction and prompt feedback via discussion participation; (2) facilities for technology tool and software programs with technical support from instructors and staff; (3) well-organized content format with sufficient feedback mechanism and effective class time management; (4) encouraging self-reflection and class assessment performance; and (5) online teaching skill of instructors, verbal and non-verbal interaction, and students’ motivation. These findings are helpful for universities to create the most appropriate strategies to meet the educational needs of students in the digital age.