THE DETERMINANTS OF STUDENTS’ SATISFACTION ON LIBRARIAN SERVICE QUALITY: THE CASE OF UNIVERSITY OF INTERNAL AFFAIRS, MONGOLIA

The aim of this study seeks to examine the correlations between librarian skills, environment of library and equipment and material base on students' satisfaction at University of Internal Affairs, Mongolia /UIAM/.Today, the assurance of a university successfully achieving its mission and strategic plans cannot be assessed without the implementation of a quality control system. Satisfaction would be the only method for judging a library service quality, this measure can greatly impacts who are study in university. We try and understand the factors which influence student satisfaction in higher education, as well as the consequences of it. We analyzed in this study that the impact of librarian skills, environment of library and equipment and material base to help improve the quality of the librarian service being implemented. We used qualitative and quantitative method research design was conducted for the study. The data were collected from 433 participants who are study at UIAM. Our study is significant in considering both theoretical and practical issues and for practices in Mongolian higher education sector. Overall, the results showed that students were mostly satisfied with the services provided by the library. This study discussed the effects of above mentioned results, the implications for theory and practice along with the limitations of the research and the implications for further research. Results from this study will analyze other variables and impacts in our next study.