THE ANALYSIS OF ENGAGEMENT IMPACTS FOR VOLUNTEERS ON PERFORMANCE OF DISASTER MANAGEMENT: THE CASE OF MONGOLIA

Our paper aims to discuss and address the main factors affecting the volunteers’ participation and performance in the disaster prevention and mitigation activities. We predicted firstly, knowledge and awareness of the volunteers, secondly, skills of the volunteers, thirdly, experience of the volunteers, to be the main factors affect the participation level and performance during the service. The data were collected from 150 participants who are volunteers, specifically trained for disaster mitigation management by the Mongolian Red Cross Society. We used SMART PLS-3.0 qualitative research software to analyse metrological, correlation, and multi-factor analysis and tried to prove how predicted factors affect the disaster mitigation and management activities by the volunteers. This study is significant in considering both theoretical and practical issues and for practices in Mongolian volunteers. Overall, the results showed that volunteers were mostly had engagement with the factors in this survey. Also, our study discussed the effects of above-mentioned results, the implications for theory and practice along with the limitations of the research and the implications for further research.