FACTORS IMPACT ON INTENTION OF USE E-GOVERNMENT SERVICES IN HO CHI MINH CITY, VIETNAM

The implementation of E-government is currently undergoing significantly in Vietnam, especially following the issuance of Government Regulation No. 6 in 2022 on the national digital transformation. However, the question arises whether citizens’ knowledge can keep up with the pace of technological advancement, which poses a significant obstacle for developing countries like Vietnam. In this article, the authors analyze the factors influencing the intention to use online public services in Ho Chi Minh City, aiming to provide a broader picture whether citizens can cope with the government's digitalization efforts. More specific, the authors investigate the reasons that may hinder or discourage individuals from using online public services in Ho Chi Minh City. A conducted survey was utilized to collect data from 303 participants, employing a survey questionnaire as the data collection method. The authors applied the Extended Technology Acceptance Model (TAM3) for the analysis, utilizing the Analysis of Moment Structures (AMOS) software to process the data. The results indicate that perceived usefulness has a major impact on usage intention, while the perceived ease of use has less effect on usage intention. Based on these findings, the authors propose recommendations to eliminate barriers and increase the adoption of online public service rate in Ho Chi Minh City.