A SURVEY-BASED STUDY ON SOFT SKILLS IN STUDENT INTERNS: EXAMINING EMPLOYER EXPECTATIONS AND READINESS OF ENGLISH LANGUAGE STUDENTS AT HONG BANG INTERNATIONAL UNIVERSITY

This study investigates the critical role of soft skills in the internship experiences of English language students at Hong Bang International University (HIU) in Vietnam. Through a comprehensive survey targeting employers and student interns, the research aims to identify the expectations held by employers regarding soft skills and assess the readiness of students to meet these expectations. Soft skills, including communication, teamwork, adaptability, and problem-solving, are increasingly recognized as essential components of professional success, particularly in the context of internships. The findings reveal a significant gap between employer expectations and students’ perceived readiness, highlighting areas for improvement in curriculum design and student training. Additionally, the study explores the implications of these gaps for both academic institutions and employers, suggesting strategies for enhancing soft skill development in educational programs. By providing insights into the perceptions of both stakeholders, this research contributes a better understanding of the alignment between educational outcomes and industry requirements, ultimately aiming to enhance the employability of English language students in a competitive job market. The results underscore the necessity for targeted interventions of educators as well as institutions to equip students with the soft skills demanded by employers, fostering a more competent and adaptable workplace.